Reduce Returns Delight Customers Cut E-Waste
Reverse logistics is too complicated and too wasteful! RetPair has made it simple and more affordable.
Convenient Repair
Delight Customers Cut E-Waste
About Us
A new technology built on decades of experience
Our team brings decades of experience in reverse logistics (a fancy way to say returns, repair, reuse, and recycling) with a fresh approach to technology. We are focused on a customer first result that promises to keep them coming back to you. Our unique solution provides:
- Local Service
- Fast Turnaround
- Affordable Pricing
- Eliminates Shipping
- Easy 3-Way Interface
- Advanced Support
Our Services
RetPair Service is Like No Other
Our unique service platform is unmatched with thousands of locations all across the country. The goal is to have a service location within 20 minutes of your customer.
Returns Management
Our secret sauce is on-the-spot troubleshooting. Too many consumer electronics returns are NFF (No Fault Found). Expert troubleshooting gets your product back in the hands of your customer that day.
Superior Communication
Our 3-Way Interface gives real time updates to you, your customer, and the service location. Providing a “pizza tracker” approach that will provide real time updates so that everyone stays in the loop.
Digital Solution
The RetPair automated system takes in all of the pertinent data for each job and uses AI to analyze it to come up with the best solution at the right costs for each and every customer. Our data sets allow us to access information others don’t have.
More Sales For You
Customers are smart. They want fast, easy, and convenient solutions post sale. When you eliminate shipping for returns or repairs you will win more business. You also win on sustainability (look to your right>>>>>)!
The Most Sustainable
According to recent surveys, around 60% of consumers globally consider sustainability an important factor when making purchasing decisions. RetPair is far and away the best choice for sustainability and circularity.
Secure Cloud-Based
Our cloud-based system is a cost effective platform that offers scalability, accessibility, rapid deployment of features, high availability, and security. We have designed our platform to stay ahead of legacy providers in every way.
The RetPair Solution
For Returns or Repairs
The legacy systems for the return, replacement, and repair of consumer electronics are broken! The depot model is a mess!! A decentralized system that is rooted in the community using the RetPair platform will help you cut costs, win back customers, and reduce eWaste.
Everything that happens to consumer electronics after the sale is considered REVERSE LOGISTICS and it’s often an afterthought for most companies who choose the simplest solution. What most don’t know is that as many as twenty vendors, including carriers and storage, might touch the product.
Testimonials
This Is Why We Do What We Do
As we continue to build product the feedback we’ve gotten is amazing.
An early product defect cost our company dearly. An expensive and slow reverse logistics partner proved to be fatal. RetPair service is what we needed and would have saved us!
Founder & Inventor
A CES darling in 2024/Closed six months later
After a six month trial we found this service to be a far superior customer experience to using a depot. It delighted our customers to get same day service in most cases.
Insurance/Warranty Executive
Sells policies nationwide
Giving customers the ability to skip packaging and shipping and walk into a local shop for service is a game changer! Our customers are going to love it from day one!!
